Chandigarh Diagnostic Centre Privacy Policy

This Privacy Policy applies to information processed in connection with the Chandigarh Diagnostic Centre website at chandigarhdiagnosticcenter.in, including website enquiries and related communications.

It describes the categories of information that may be involved, the purposes for which information may be used and the choices available to individuals.

Information handled during an in-person diagnostic appointment may also be subject to patient consent forms, clinical procedures, record-retention requirements and applicable healthcare laws.

Information We Collect

Depending on how you interact with the website or contact the centre, the following information may be collected or received:

• Contact details: Your name, phone number and email address when provided.
• Enquiry details: The type of diagnostic service you are asking about and the contents of your message.
• Appointment-related information: Details you voluntarily provide to help arrange or discuss a visit.
• Technical information: Information such as IP address, browser type, device information and website activity where collected by hosting systems, cookies or configured analytics tools.
• Health-related information: Information you voluntarily disclose in communications or provide during diagnostic services.

Please provide only the information reasonably necessary for your enquiry.

How We Use Your Personal Information

Personal information may be used for purposes connected with your request or the services provided by the centre, including:

• Responding to questions and enquiries.
• Providing information about diagnostic services.
• Communicating about appointments or visits.
• Providing test preparation instructions where appropriate.
• Supporting the delivery and administration of diagnostic services.
• Maintaining website functionality and security.
• Meeting applicable legal, regulatory or recordkeeping obligations.

Personal information should be processed only for lawful and appropriate purposes, using consent or another applicable legal basis where required.

Medical and Health-Related Information

Health-related information requires particular care because it may reveal private details about an individual's medical condition, investigations or treatment.

When health-related information is needed for diagnostic services, it should be accessed and handled by authorised personnel for appropriate healthcare, administrative or legal purposes.

Visitors should avoid including medical reports, identification documents, detailed medical histories or other sensitive information in general website enquiry messages unless specifically requested through an appropriate channel.

The website contact form is intended for general enquiries. It is not a secure patient portal or a substitute for confidential communication with a healthcare professional.

WhatsApp and Contact Form Enquiries

The contact form currently designed for the CDC website prepares an enquiry message and opens WhatsApp when the visitor chooses to continue.

The visitor must review and send the message through WhatsApp. The form itself does not independently submit the enquiry to a website database or email inbox.

Information entered into the form may include your name, phone number, optional email address, enquiry category and message.

When you choose to send the message, your communication is also subject to WhatsApp's applicable privacy terms and data handling practices.

WhatsApp communications should not be used to send sensitive medical records unless the centre has confirmed that the communication method is appropriate.

Cookies and Website Analytics

Cookies are small files that websites may store on a visitor's device to support functionality, remember preferences or measure website activity.

Depending on the website's configuration, cookies or similar technologies may be used to maintain essential functions, support security, remember preferences, measure website usage or support third-party integrations.

Visitors can usually manage or delete cookies through their browser settings. Disabling some cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies, appropriate consent controls should be provided before those technologies are activated.

Sharing Information With Third Parties

Information may need to be shared with authorised personnel or service providers where necessary to operate the website, respond to enquiries, deliver diagnostic services or comply with law.

Depending on the services and systems used, recipients may include:

• Authorised centre staff involved in responding to enquiries or delivering services.
• Website hosting, maintenance or technical support providers.
• Communication platforms used by visitors, such as WhatsApp.
• Healthcare professionals or service providers where sharing is appropriate and legally permitted.
• Government authorities or regulators when disclosure is legally required.

Such sharing should be limited to legitimate purposes and handled with appropriate safeguards. Personal information should not be sold to third parties for unrelated commercial purposes.

Privacy and Data Security

Protecting personal information requires appropriate technical and organisational security measures. Depending on the systems involved, these may include access restrictions, secure account management, software updates, staff procedures and backups.

No website, communication platform or electronic storage system can guarantee absolute security. Individuals should avoid sharing unnecessary sensitive information through general website forms.

Any security incident involving personal information should be assessed and handled in accordance with applicable legal and regulatory requirements.

How Long We Keep Information

Personal information is intended to be retained only for as long as reasonably necessary for the purpose for which it was collected, or for any longer period required by applicable law.

General enquiries may have different retention requirements from diagnostic reports, patient records, billing information or other healthcare documents.

When information is no longer required, it should be deleted, anonymised or otherwise handled according to applicable retention policies and law.

Your Privacy Rights and Choices

Depending on applicable law and the circumstances in which your information is processed, you may have rights relating to your personal data.

• Request information about how your personal data is processed.
• Request correction or updating of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent, subject to applicable limitations.
• Raise a complaint or grievance about the handling of personal information.
• Exercise other rights available under applicable data protection law.

Some requests may be subject to legal exceptions, identity verification or mandatory healthcare record-retention requirements.

To raise a privacy request, please contact the centre using the details below.

Children's Privacy

Children may require diagnostic services with the involvement of a parent or lawful guardian. Where personal information relating to a child is processed, appropriate authorisation, consent and safeguards should be applied as required by law.

The website's general enquiry form is not intended to encourage children to submit sensitive health information independently.

Links to Third-Party Websites

The CDC website may contain links to external websites or platforms, including mapping services, communication platforms or other third-party resources.

These services may operate under their own privacy policies and terms of use. We encourage visitors to review the privacy information provided by any external service before sharing personal information.

Changes to This Privacy Policy

This Privacy Policy may be revised to reflect changes in website functionality, diagnostic services, information-handling practices or applicable legal requirements.

When material changes are made, the updated policy should be published on this page with a revised date. Visitors are encouraged to review this page periodically for updates.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to raise a concern about personal information, please contact Chandigarh Diagnostic Centre.

Please identify your enquiry as a privacy-related request so that it can be directed appropriately. Avoid including sensitive medical information in an initial general enquiry.